Please review these terms before accessing or using our website, products and services.
About Azura
Azura Bathware & Trading Co. operates in the luxury interiors and home solutions segment. Our categories include luxury bathrooms, plumbing solutions, sanitary ware, faucets and showers, bathtubs, bathroom accessories, tiles and surfaces, flooring, kitchen solutions, wellness and spa solutions, windows and doors, and related interior products.
We provide products, solutions, information and customer assistance for residential, commercial and luxury interior projects.
Acceptance of Terms
By using this website, you confirm that you have read, understood and agreed to these Terms & Conditions and our applicable policies. If acting on behalf of an organisation or another person, you confirm that you have the authority to accept these terms on their behalf.
Website Use
You agree to use this website only for lawful purposes and without infringing the rights of Azura or any third party. You must not:
- Use the website for unlawful or fraudulent purposes.
- Attempt unauthorised access to the website, servers or related systems.
- Introduce viruses, malware or harmful code.
- Interfere with website operations or security.
- Copy or commercially exploit content without permission.
- Scrape website information using automated systems without prior permission.
Product Information
We make reasonable efforts to maintain accurate and current product descriptions, images and specifications. Images may differ from actual products due to photography, lighting, screen settings, manufacturing variations or display technology.
Colours, textures, dimensions, finishes, availability and other characteristics may vary by manufacturer or product series. Please confirm final specifications, samples, measurements and availability with our authorised team before placing an order.
Pricing and Quotations
Prices, quotations and commercial information may change from time to time. Quotations may be subject to availability, applicable taxes, transportation, installation, customisation, project requirements and other commercial terms.
A website listing, enquiry or indicative price does not automatically constitute a final offer or binding contract unless expressly confirmed by Azura in writing.
Product Availability
Products displayed on our website may not always be available for immediate purchase or delivery. Availability depends on stock, manufacturer supply, production schedules, customisation, logistics and project requirements. We reserve the right to modify, replace or discontinue products or product ranges without prior notice.
Enquiries and Customer Information
When submitting an enquiry, contact form, project requirement or other request, you agree to provide accurate and complete information to the best of your knowledge.
We may use this information to respond to enquiries, understand requirements, provide product information, prepare quotations and communicate about projects. Personal information is also handled under our Privacy Policy.
Orders and Purchases
Purchases made through Azura or authorised sales representatives may be subject to additional terms in quotations, purchase orders, invoices and other written commercial documents.
Where these website terms conflict with a specific written commercial agreement, the applicable commercial agreement may govern the relevant transaction.
Payment
Payment terms will be communicated through the applicable quotation, invoice, order confirmation or commercial documentation. Customers are responsible for providing accurate payment and billing information where required.
Delivery and Installation
Delivery and installation arrangements depend on the product, location, project requirements and applicable commercial terms. Timelines are indicative unless confirmed in writing.
Delays may arise from manufacturing, logistics, weather, transportation, site readiness, third-party suppliers or circumstances beyond our reasonable control.
Customer Responsibilities
Customers are responsible for providing accurate project details, measurements, site information and contact information where required. Customers should ensure the site is reasonably prepared and accessible for delivery or installation. Special requirements, restrictions and site conditions should be communicated before order or project confirmation.
Intellectual Property
Unless otherwise stated, website text, photographs, graphics, logos, product presentations, designs, layouts, icons, videos and other materials are owned by or licensed to Azura and protected by applicable intellectual property laws.
You may view this content for personal or legitimate business evaluation. Reproduction, modification, distribution, publication, sale or commercial exploitation requires prior written permission.
Brand Name and Logo
The Azura name, logo, brand identity and associated marks may not be copied, reproduced, modified or used in connection with another business or product without prior written permission.
Third-Party Links
Our website may contain links to third-party websites, manufacturers, suppliers, service providers or external platforms. These are not controlled by Azura, and we are not responsible for their content, availability, security, privacy practices or terms of use. Please review their applicable terms and privacy policies before use.
Website Availability
We aim to keep our website available and functioning properly but do not guarantee uninterrupted, secure or error-free operation. Maintenance, technical issues, updates, hosting problems and circumstances beyond our reasonable control may cause interruptions.
Accuracy of Information
We make reasonable efforts to maintain accurate website information, but errors, omissions or outdated information may occasionally occur. Azura reserves the right to correct errors, update product details and modify website content without prior notice.
Limitation of Liability
To the extent permitted by applicable law, Azura shall not be responsible for indirect, incidental, special or consequential losses arising from website use or inability to use the website. These may include losses arising from interruptions, technical errors, third-party services, inaccurate information or circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Azura, its representatives and authorised personnel harmless from claims, losses, damages or expenses arising from your unlawful website use, violation of these terms or infringement of third-party rights.
Force Majeure
Azura shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, fire, flood, epidemics, pandemics, war, civil disturbance, government action, transportation disruption, labour disputes, supply-chain disruption, technical failures or similar circumstances.
Cancellation, Returns and Warranty
Cancellation, return, replacement, refund and warranty terms may vary by product, manufacturer, order type and applicable commercial agreement.
Where applicable, the specific terms in the quotation, invoice, purchase order, warranty document or manufacturer warranty shall apply. Customers should review product-specific terms before confirming a purchase.
Privacy
Using our website may involve the collection and processing of personal information. Details about how we collect, use and protect this information are available in our Privacy Policy.
Changes to These Terms
We may update these terms to reflect changes in our business, website, products, services or applicable legal requirements. Updated terms will be published on this page with a revised last-updated date. Continued use after publication constitutes acceptance of the updated terms to the extent permitted by applicable law.
Governing Law
These terms are governed by and interpreted in accordance with the applicable laws of India. Disputes relating to the website or these terms are subject to the jurisdiction of competent courts, subject to applicable law and any specific written agreement between the parties.
Severability
If any provision is found invalid, unlawful or unenforceable, it shall be interpreted or modified to the extent necessary. The remaining provisions shall continue to apply to the extent permitted by law.
Contact Us
For questions regarding these Terms & Conditions, our products, services or website usage, please contact Azura using the details below.
