About Azura

Azura Bathware & Trading Co. operates in the luxury interiors and home solutions segment. Our offerings include luxury bathroom solutions, sanitary ware, faucets and showers, bathtubs, bathroom accessories, designer tiles and surfaces, high-end wood flooring, kitchen solutions, appliances and accessories, and luxury aluminium doors and window systems.

We aim to provide customers with high-quality products, professional guidance and end-to-end solutions for residential, commercial and luxury interior projects.

Information We Collect

We may collect information that you voluntarily provide when you interact with our website or contact our team.

2.1 Personal Information

This may include:

• Full name.
• Mobile or telephone number.
• Email address.
• Company or organisation name.
• Billing or business information where required.
• Project or requirement details.
• Information submitted through enquiry or contact forms.
• Other information that you voluntarily provide.

2.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and visit dates or times.
• Referring to a website or source.
• General website usage and interaction information.

This information is generally used in an aggregated or technical manner to maintain, secure and improve our website.

Information You Provide Through Forms

If you submit an enquiry through our website, we may collect the information entered in the relevant form, such as your name, phone number, email address and message.

We use this information to understand your requirements and respond to your enquiry, product request, project requirement or other communication.

How We Use Your Information

We may use the information collected for legitimate business and operational purposes, including:

• Responding to enquiries and requests.
• Providing product and service information.
• Understanding your project requirements.
• Providing quotations or proposals.
• Managing business communications.
• Providing customer support.
• Improving our website and user experience.
• Maintaining website security.
• Preventing fraud, misuse or unauthorised activity.
• Maintaining business and service records.
• Sending relevant service-related communications.
• Complying with applicable legal and regulatory requirements.

Communication With You

When you provide your contact information, we may contact you regarding enquiries, requested product information, project requirements, quotations, appointments or other communications related to your interaction with Azura.

Depending on the information you provide and the communication channel you use, we may communicate through email, telephone, SMS, WhatsApp or other appropriate channels.

We do not intend to send unrelated promotional communications without a legitimate business purpose or appropriate basis.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.

Cookies are small files stored on your device by a website. They may help remember preferences, understand website traffic and improve performance.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Analytics and Third-Party Services

We may use third-party services, such as website analytics, security, hosting, communication or performance tools, to help operate and improve our website.

These providers may process certain technical or usage information in accordance with their own privacy policies and applicable laws. We encourage users to review the privacy policies of third-party services where applicable.

WhatsApp and Other Communication Platforms

Our website may provide options to contact us through WhatsApp or other third-party communication platforms.

When you use these platforms, the information you provide may also be subject to their respective privacy policies and terms. We recommend reviewing those policies before sharing sensitive information.

Sharing of Information

We do not sell or rent your personal information as a business practice.

We may share information where reasonably necessary with:

• Authorised employees, representatives or business teams.
• Service providers who help operate our website or business.
• Technology, hosting, analytics or communication providers.
• Professional advisers where reasonably necessary.
• Government, regulatory or law-enforcement authorities when required by applicable law.

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage method can be guaranteed completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with applicable legal obligations.

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal and business requirements.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services. These websites are not controlled by Azura.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website and services are intended primarily for adults and business or residential customers who are capable of entering into applicable agreements.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of or deletion of certain information.

You may contact us if you believe information held by us is inaccurate or if you have questions about how your information is used.

Requests may be subject to reasonable verification and applicable legal requirements.

Opting Out of Communications

If you no longer wish to receive certain non-essential communications from us, you may contact us and request that such communications be discontinued.

We may still contact you where necessary to respond to an existing enquiry, provide a requested service, complete a transaction or comply with a legal obligation.

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets or other business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law and appropriate protections.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.